Shipping & return policy

Updated 21 September 2026

Shipping

We do not ship to Russia. Shipping is €20 unless a different charge is clearly shown and agreed before payment. Orders may take up to 30 days to dispatch; this is preparation time, not a promise of delivery within 30 days. Transit time depends on the destination and carrier. Contact us before ordering if you need an item by a specific date.

Please double-check your size and delivery address. For the dispatch location, available delivery service and any destination-specific import charges, contact support@sadage.com before paying. Any additional charges payable to Sad Age must be disclosed before purchase.

Colour and condition

Each dye is unique and may vary in colour. Please read the item description and measurements, including any stated secondhand wear. These characteristics do not limit your rights if an item is defective or does not match its description.

Returns and cancellation

We do not offer voluntary refunds or exchanges beyond your legal rights. This does not mean that all sales are legally final. Where Israeli distance-selling rules apply, qualifying goods can generally be cancelled within 14 days of receipt or receipt of the required transaction information, whichever is later. Longer periods may apply to eligible consumers. Statutory exceptions may apply to genuinely personalised goods.

Where EU/EEA withdrawal rights apply, you generally have 14 days from delivery to notify us, and a further 14 days to return the goods. Standard items are not automatically exempt merely because they are printed or dyed after ordering. An exception for goods made to your specifications or clearly personalised applies only where the law permits it.

To cancel, email support@sadage.com or send a written notice to Sad Age, Yeverboim 6, Rishon LeZion, Israel. State your name, order reference, item and decision to cancel. No special wording is required. Contact us for return instructions; do not send an item to a dispatch partner without instructions.

For a lawful change-of-mind return, you pay direct return postage where permitted by law. For a defective, incorrect or misdescribed item, we cover return costs where legally required. We process refunds within the applicable legal deadline; EU withdrawal refunds include standard outbound delivery and may be withheld until goods or proof of return are received. Rights concerning faulty goods remain available independently of withdrawal.

Problems with your order

Please contact us within 20 days of receiving your order if you have an issue or question, ideally with your order reference and photographs. This requested reporting period does not shorten any statutory claim, warranty or cancellation period. If dispatch is delayed beyond the agreed period, contact us for a revised date or the cancellation/refund available under applicable law.

Objects contributions

The Objects ritual is not a garment order. Its non-refundable contribution terms, subject to mandatory law, are explained in our Terms of service.